AI ProductsNations Telecom
Deploying low-latency Sinhala Voice Agent to automate customer balance enquiries.
The Challenge
Support lines were routinely overloaded with repetitive calls in Sinhala, raising call center operational costs.
The Solution
We deployed our native Sinhala voice model integrated via SIP trunks, using a specialized Sinhala LLM classifier to respond to billing queries.
The Result
The automated speech system handles up to 40% of queries successfully, with a natural dialect flow and sub-15ms response speeds.
Key Metric
40% call center load reduction
"The Sinhala voice flow sounds authentic. It handles bulk support tickets with zero operator load."
Fathima Riza
Head of CX, Nations Telecom
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